Frequently asked questions

Yes, but it gets more difficult the further you are from the cities. Hanoi, Ho Chi Minh City and other centres have ATMs that accept the main cards, but only dispense local currency. Be warned that all credit card transactions in Vietnam are subject to a 3.5% surcharge (5,0% for Amex).

Yes, but only in a few places. In cities, large hotels, international restaurants and some souvenir shops take Visa or MasterCard, but it is not wise to rely upon it as a method of payment.

At the airport, in banks, or in shops licensed to sell gold – exchange rates are very similar. Steer clear of street moneychangers – the exchange rate will be no better, and being given forged notes is a risk.

Yes, as long as it’s possible. We will give you a quotation and issue a receipt or refund as appropriate. We consider minor changes involving minimal or no costs as part of the service and make no charge in such circumstances.

Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught doing taking photographs in restricted areas will have the film, and possibly the camera or camcorder, confiscated, and may be arrested.

Yes, there are plenty in cities and large towns, but not in rural areas. Most large hotels have internet access, and Internet cafes are commonplace and cheap.

Azotar Travel exclusively organizes small group tours (15 people or fewer) for the best travel experience. The only exception is for Ha Long cruises, where some cruises may accommodate up to 80 guests on board.

Yes, we provide tour guides who speak other languages such as Mandarin, French, Spanish, Italian, or Russian. However, please note that the cost for guides who speak these languages will be higher than those who speak English.

In Vietnam, we offer a variety of transportation options for tours. These include 4-seater cars, 7-seater cars, 12-seater vans, with higher-end options like 9-seater limousines. For larger groups, we have 20-seater buses, with more luxurious options like Thaco buses (29 seats), 35-seater buses, and 45-seater buses. For an even more premium experience, we offer limousines starting from 16-seater, followed by 22-seater, and 27-seater limousines

1. Fast, Easy, and Hassle-Free: Everything is included for your convenience. 2. Top-Quality Products and Services: All at the best prices. 3. Satisfaction Guaranteed: Refunds are available if the services don’t meet your expectations. 4. Warm Welcome: Always greeted and picked up by our representative on the first day. 5. Thoughtful Souvenirs: Receive a special Vietnamese gift to take home.

At Azotar Travel, we personally test all our offerings, including hotels, restaurants, and attractions, to ensure they meet our high standards. We also have real video footage of these experiences—feel free to contact us if you'd like to see them! We carefully handpick every service with a strong commitment to creating exceptional experiences for every guest who chooses Azotar travel. Our philosophy is simple: we care deeply about each customer’s journey. We focus on providing authentic, reliable experiences—no exaggerations or false promises just to close a sale. Instead, we aim to ensure you truly enjoy your trip, so much so that you’ll want to recommend us to your friends and family. With nearly 15 years of experience, we’ve built close relationships with strategic partners and suppliers. In addition to serving a large customer base in Asia, Europe, and America, our strong presence in these markets allows us to secure highly competitive rates from restaurants and hotels.

Not much, really. A stop-over en-route, or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the aeroplane.

With Azotar Travel, your guide will always have a mobile ‘phone and a means of summoning immediate assistance. You will also have direct telephone access to Azotar Travel Head office.

If travel with Azotar Travel, and give us details of your diet, we will instruct all the hotels and restaurants in the itinerary to provide the correct food. Your guide will also be fully briefed.

Yes, it is easy to accommodate vegan, vegetarian, halal, or Indian food requests in Vietnam. With a growing number of restaurants and eateries catering to these preferences, you’ll find a variety of options in major cities and tourist areas. Many hotels, restaurants, and food establishments are becoming more accommodating and offer diverse menu choices to meet these dietary needs. Additionally, Truly Voyage can assist in curating travel experiences that include suitable dining options for your specific preferences.

Yes, Vietnam is safe and easy for seniors and children to travel. Most destinations are accessible by car, and many accommodations are equipped for guests with mobility needs. Additionally, the friendly and accommodating nature of locals ensures a smooth and comfortable travel experience for all ages.

Yes, Vietnam is a great destination for a honeymoon! With its stunning landscapes, vibrant culture, delicious cuisine, and warm hospitality, couples can enjoy a memorable and romantic experience. Whether it's exploring scenic beaches, charming cities, or tranquil countryside, Vietnam offers something for every honeymooner. Here are some top choices: Ha Long Bay: Known for its stunning limestone cliffs and tranquil waters, Ha Long Bay provides a romantic setting for couples seeking relaxation and scenic views. Sapa: With its terraced rice fields, cool climate, and breathtaking mountain views, Sapa is perfect for couples looking for a peaceful escape into nature. Phú Quốc: This idyllic island offers pristine beaches, luxury resorts, and a laid-back atmosphere for a romantic getaway. Hội An: A charming town with ancient streets, lantern-lit alleys, and a blend of Vietnamese, Chinese, and French architecture, perfect for couples who enjoy history and culture. Đà Lạt: Known as the "City of Eternal Spring," Đà Lạt offers a romantic atmosphere with its cool weather, beautiful gardens, and scenic waterfalls. Ninh Bình: Famous for its karst landscapes, caves, and rural charm, Ninh Bình provides a serene and picturesque setting for couples seeking adventure and relaxation. Mũi Né: For couples looking for a beach honeymoon with water sports and stunning sand dunes, Mũi Né is an excellent choice. These destinations offer a perfect mix of natural beauty, relaxation, and cultural experiences for a memorable honeymoon.

1. For group tours, you can tip according to your preference. 2. For private tours, a suggested tip is $3 per person per day for the guide and $2 per person per day for the driver

1. New Year's Eve and New Year Day (Tết Dương Lịch) December 31 and January 1 2. Lunar New Year (Tết Nguyên Đán) Late January or early February (varies by lunar calendar): Vietnam's most significant holiday, typically lasting 5-7 days, including the last day of the old year and the first days of the new lunar year. 3. April 30: Marks the fall of Saigon in 1975 and the reunification of North and South Vietnam. 4. International Labor Day (Ngày Quốc Tế Lao Động): May 1 5. September 2: Commemorates the proclamation of Vietnam’s independence in 1945. Starting in 2021, employees are entitled to an extra day off adjacent to this date. 6. Christmas Eve and Christmas days: December 24 and December 25 7. Laos and Cambodia holidays

+ Scams on unlicensed taxis: It is not recommended to take taxis flagged down on the street. Instead, ask locals to book a Grab/Xanh SM ride, as these services have a record of rides and provide reliable pricing. Licensed taxis tend to charge higher fares or take longer routes to increase the fare. + Scams with street vendors: Many street vendors, such as those selling bánh rán or sliced fruits, may offer you a small sample with a friendly smile. After trying, they may charge a significant amount for the sample tasting. + Scams with individuals inviting you to dine: Many students or locals might approach you at places like Hoàn Kiếm Lake to practice English. While some genuinely want to practice, others may invite you to a restaurant and then split the bill. After the meal, you might find the bill much higher than expected. To avoid this, you can still have conversations in English, but avoid dining at unfamiliar places. Opt for restaurants with good reviews and pre-set prices to avoid surprises. + The official government website for applying for an eVisa is https://evisa.gov.vn/. Ensure that you use this link, as there are many fake websites online that may claim to offer eVisa services.

1. In Vietnam, you can explore three distinct regions of Vietnam, each with its own unique geography, climate, culture, and breathtaking landscapes. 2. Travel between regions by airplane for convenience, or opt for a train journey to enjoy the scenery—though it requires more time. 3. In just a short trip, you can experience the full diversity of Vietnam's natural and cultural wonders, including: majestic mountains, limestone formations, serene beaches, winding rivers, enchanting caves, terraced rice fields, peaceful countryside, vibrant cities, stunning waterfalls, ancient temples, exciting water sports, captivating cultural activities, and an incredible variety of delicious cuisine.

1. In Vietnam, the cost of entrance tickets, guides, and transportation is moderate, especially compared to neighboring countries such as Cambodia and Thailand, where ticket prices are generally lower. However, some attractions, like Cable Cars or Water Parks such as Aquatopia, fall into the mid-to-high price range. 2. As a developing region with significant potential for investment and construction, hotel prices in Vietnam are not as stable as those in other countries. In some cities and provinces, prices are notably lower compared to popular tourist destinations like Da Nang, Nha Trang, and Hoi An. Conversely, in cities like Hanoi and Ho Chi Minh, while the price can be similar, the quality of facilities may not meet the same standards. For example, a 4-star hotel in Da Nang may cost $40 per night and offer more amenities and space compared to a 4-star hotel in Hanoi or Ho Chi Minh at the same price. At Azotar Travel, we always ask for your budget per night to select the best options within your desired price range. Additionally, we encourage you to share your preferences, whether it’s a hotel with spacious rooms, a pool, central location, or a combination of these features—since prices and offerings can vary greatly. Our Commitment: We will always provide you with a clean, safe hotel with English-speaking staff, located either in or near the center, with windows that offer natural light and a pleasant view. We will never book accommodations without windows or those without sufficient lighting. 3. All of our guides have over 5 years of experience. 4. Our transportation fleet consists of vehicles under 5 years old, maintained to the highest standards. While drivers may not speak fluent English, they are professional, courteous, and always maintain a respectful demeanor. If this standard is not met, please feel free to contact Sofia at +84 375 860 238 or Lee at +84 869 012 358, and we will promptly arrange a replacement vehicle or guide for you. 5. The restaurants we select are certified for food safety, specializing in international clientele. Many of our chosen restaurants have Michelin certification or Michelin-selected status, offering unique and authentic Vietnamese culinary experiences.

1. In Vietnam, the cost of entrance tickets, guides, and transportation is moderate, especially compared to neighboring countries such as Cambodia and Thailand, where ticket prices are generally lower. However, some attractions, like Cable Cars or Water Parks such as Aquatopia, fall into the mid-to-high price range. 2. As a developing region with significant potential for investment and construction, hotel prices in Vietnam are not as stable as those in other countries. In some cities and provinces, prices are notably lower compared to popular tourist destinations like Da Nang, Nha Trang, and Hoi An. Conversely, in cities like Hanoi and Ho Chi Minh, while the price can be similar, the quality of facilities may not meet the same standards. For example, a 4-star hotel in Da Nang may cost $40 per night and offer more amenities and space compared to a 4-star hotel in Hanoi or Ho Chi Minh at the same price. At Azotar Travel, we always ask for your budget per night to select the best options within your desired price range. Additionally, we encourage you to share your preferences, whether it’s a hotel with spacious rooms, a pool, central location, or a combination of these features—since prices and offerings can vary greatly. Our Commitment: We will always provide you with a clean, safe hotel with English-speaking staff, located either in or near the center, with windows that offer natural light and a pleasant view. We will never book accommodations without windows or those without sufficient lighting. 3. All of our guides have over 5 years of experience. 4. Our transportation fleet consists of vehicles under 5 years old, maintained to the highest standards. While drivers may not speak fluent English, they are professional, courteous, and always maintain a respectful demeanor. If this standard is not met, please feel free to contact Sofia at +84 375 860 238 or Lee at +84 869 012 358, and we will promptly arrange a replacement vehicle or guide for you. 5. The restaurants we select are certified for food safety, specializing in international clientele. Many of our chosen restaurants have Michelin certification or Michelin-selected status, offering unique and authentic Vietnamese culinary experiences.
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